The Biggest Mistake You May Be Making With Your Community Moderation Strategy (And Why Facebook Will Never Have A Dislike Button)

Moderation is a big topic in the community management space. For many, it automatically conjures up images of trolls and ban buttons. However in reality, high quality moderation goes way beyond that, and is equal parts an art form, psychology and science. In a Google Hangout on Air yesterday as part of CMAD, modern community […]

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11 Tips For Recruiting Your First 100 Members To Your Online Community

Building a community from the ground-up is hard, often lonely work. You are starting out as the only evangelist for this fledgling idea, and you have to hustle day in and day out to get those key first members. Why 100? That’s when you typically should see some more user-generated topics and comments that isn’t […]

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#ProductBuild: It’s BETA time!

This course is proving to be an exercise in endurance and perseverance. I still find myself paralyzed by both the imposter syndrome and comparison trap far more often than I want to admit. It’s making writing the last few lessons and editing process much more difficult than I originally anticipated. All the thoughts are raising […]

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My Theme For 2015: Vulnerability

It’s becoming an annual tradition for me to write a post in the beginning of January reflecting on the past year, and choosing a theme to live by for the year ahead. Last year’s theme was about change and resiliency.  As I look back at 2014, I look back at a year that has honestly […]

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#ProductBuild: Halfway Done And Writing, Writing And More Writing

I’m writing this mere hours before the big, crystal ball drops in Times Square, and we (well to my U.S. based readers) ring in a brand, new year. So many will set out to tackle their New Year’s Resolutions bright and early tomorrow morning. While I don’t set New Year’s Resolutions (more on that in […]

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Best of the Best: 11 Top Community Management Reads of 2014

As 2014 comes to a close, it’s a great time to reflect on everything that has happened. In the community management field, there was certainly no shortage of great posts, resources, podcasts and speaker keynotes. I’ve rounded up 11 of the best of the best in this annual recap post. 1. Creating customers for life: 50 […]

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#ProductBuild Series: Battling My Inner Demons And Overcoming The Dreaded Comparison Trap

In the first post of this series, I talked about turning this crazy idea I have had swimming around in my head into an actual, executable plan. Since then, I have been working on fleshing out my course outline and starting the task of writing all the content. To be brutally honest, it’s been going […]

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Introducing #ProductBuild: Why I’m Creating My First Digital Product And Documenting The Process From Start To Finish

I have been using this blog as a testing board for my ideas- both good and bad- since I started it back in early 2010.  My ideas and writing style have evolved since. I have come to realize that ideas are cheap and action is the only thing that matters. Anywhoo, I had an idea […]

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