The Secret To Creating A Booming Online Community

What if I told you there was a magic formula you could follow and replicate exactly to create a booming online community with crazy high levels of engagement? A formula that could help your brand new community turn into an “overnight success” with thousands upon thousands of active contributors each week. I bet you anxiously […]

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Finding Your Sweet Spot As A Community Manager

Growing up, I was a huge basketball fan. Despite being slightly vertically challenged, I had a sweet spot on the court where I knew I could sync a jump shot regardless of pressure. I was in the zone, and knew no matter what obstacles were thrown around me I could focus and make the shot. […]

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The Biggest Mistake You May Be Making With Your Community Moderation Strategy (And Why Facebook Will Never Have A Dislike Button)

Moderation is a big topic in the community management space. For many, it automatically conjures up images of trolls and ban buttons. However in reality, high quality moderation goes way beyond that, and is equal parts an art form, psychology and science. In a Google Hangout on Air yesterday as part of CMAD, modern community […]

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11 Tips For Recruiting Your First 100 Members To Your Online Community

Building a community from the ground-up is hard, often lonely work. You are starting out as the only evangelist for this fledgling idea, and you have to hustle day in and day out to get those key first members. Why 100? That’s when you typically should see some more user-generated topics and comments that isn’t […]

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#ProductBuild: It’s BETA time!

This course is proving to be an exercise in endurance and perseverance. I still find myself paralyzed by both the imposter syndrome and comparison trap far more often than I want to admit. It’s making writing the last few lessons and editing process much more difficult than I originally anticipated. All the thoughts are raising […]

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My Theme For 2015: Vulnerability

It’s becoming an annual tradition for me to write a post in the beginning of January reflecting on the past year, and choosing a theme to live by for the year ahead. Last year’s theme was about change and resiliency.  As I look back at 2014, I look back at a year that has honestly […]

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#ProductBuild: Halfway Done And Writing, Writing And More Writing

I’m writing this mere hours before the big, crystal ball drops in Times Square, and we (well to my U.S. based readers) ring in a brand, new year. So many will set out to tackle their New Year’s Resolutions bright and early tomorrow morning. While I don’t set New Year’s Resolutions (more on that in […]

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Best of the Best: 11 Top Community Management Reads of 2014

As 2014 comes to a close, it’s a great time to reflect on everything that has happened. In the community management field, there was certainly no shortage of great posts, resources, podcasts and speaker keynotes. I’ve rounded up 11 of the best of the best in this annual recap post. 1. Creating customers for life: 50 […]

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